Support & your saved data

Help with your account

Include your account email, which screen you were using and what happened. A screenshot can help. Please leave out passwords, sign-in codes, full card numbers and private journal content unless you choose to share it.

Download your saved data

Download a JSON copy of your birth profile, questions and draws, favourites, reflections and workbook answers. You must be signed in; an active paid membership is not required for this download.

This file may contain personal writing. Save it somewhere private.

Corrections or deletion

You can edit or remove your birth profile in My Astrology. For help correcting or deleting other saved information, send a request from your account email. We may need to verify that the account belongs to you.

Billing and cancellation

Manage future renewals from your membership screen. If cancellation fails or you do not see a confirmation, contact support. Removing saved data, signing out or closing the app does not cancel billing.